PRICING
Quality Services at a Reasonable Price
How can I get an estimate?
You can request an estimate online by selecting your location, car, and services. In most cases, we will give you a price instantly. You will see the breakdown of labor fees and parts costs. There will never be any surprises or hidden costs. If an instant price is not available, we will send you a quote within 24 hours, usually sooner.
How is the price calculated?
All of our pricing is determined by our Fair Price Calculator, which is based on decades' worth of car repair information and the industry-standard labor guide. Our parts pricing is based directly on our wholesalers' prices. Our online pricing system is fair and impartial; we give you a transparent price.
What is your hourly rate?
We don’t charge for our services based on time. We give you a fair and transparent labor price quote, and you pay the same price whether it takes less or more time for the mechanic to complete the service. We calculate the price based on an estimated time and we apply a labor rate that varies by the city -- it can be anywhere between $99.99 to $169.99 depending on where you live.
Is it more expensive than going to shops and dealers?
As a network of mobile service mechanics, we don’t have overhead costs like shops and dealers. As a national brand, we can negotiate better pricing from parts vendors than independent local garages. The bigger the service, the more you save. For smaller services (e.g., oil changes), the cost may be slightly higher than local shops because service mechanics must earn a minimum amount to justify the cost of traveling to you. If you value your time, the convenience of a service mechanic coming to you may easily justify spending a little more than local shops on those smaller services. And of course, you will always get a fair and transparent price before you book a service.
Is there an additional fee for the service mechanic to come to my location?
No. We don’t charge a drive fee or convenience fee.
Is there a cancellation fee?
It’s free to cancel more than 48 hours before your appointment. If you cancel within 48 hours of an appointment you will be charged $29.99.
Am I supposed to tip the service mechanic?
Our service mechanics do not expect a tip of any kind. Instead of leaving a tip, please recommend the mechanic to all your friends. You may also want to write a review on their profile and rate us on Yelp.
What if the service mechanic finds that my car needs more or fewer services than I had requested?
You’re always in control. If our service mechanic finds your car doesn’t need all the services you requested, we’ll remove those unneeded services and lower your bill, right on the spot. If your car needs additional repair services, our service mechanic will provide you with an itemized list of what you need. You can decide to accept or decline those additional services.
Is there a fee for a service mechanic to diagnose my car?
Yes. We charge a diagnostic fee to come to you and diagnose your car. This fee covers the inspection and diagnostic time and the cost of driving to you. The fee varies from $89.99 to $119.99 depending on the city you live in.
What does the diagnostic service include?
If your car has a problem, you can book a service mechanic to perform a diagnostic. A mechanic will come to your location and inspect your car. Our service mechanics go through a step-by-step process to rule out or confirm any part(s) failures. Diagnosing a problem is a process. Sometimes the only way to prove that a part is defective is to replace it and recheck the car. Your service mechanic will diagnose the car and then provide preliminary recommendations and repair estimates, based on their visual inspection and any tests performed. The inspection report may include photos, test results, audio notes, recommended services, and a service estimate (if applicable).
Does Reliable Auto Services offer discounts or coupons?
You may have seen coupons or promotion codes on sites other than Reliable Auto Services. These external sites may give you false information, because although Reliable Auto Services does give discounts on occasion, such as for New Year's, Black Friday, or Cyber Monday, to access these discounts you must be on our email list, or follow us on Facebook. One way drivers can enjoy discounted Reliable Auto Services repair, maintenance, and diagnostic services is through our Refer-a-Friend program. For every friend you refer who completes a service with us, they will get $10 off and you will earn a $10 account credit. Learn more about Reliable Auto Services coupons and discounts.